From Chatbots to Agents: How AI Is Taking Action in Banking
Summary
Fintechly's article examines the financial services industry's transition from generative AI (which creates and summarizes) to agentic AI (which decides and executes autonomous tasks). The piece highlights how these intelligent systems proactively monitor workflows and execute complex operations like resolving disputes and processing payments. By 2029, agentic AI is projected to resolve 80% of common customer service issues without human intervention.
Our Take
This article captures the fundamental shift we're seeing in AI adoption across industries. The focus on measurable outcomes over conversational quality aligns with our approach at TaoApex - building practical workflows that deliver real value quickly.