Question 1

Does TaoApex have a refund policy?

TaoApex · Accepted Answer

Pro subscriptions are eligible for a full refund within 14 days, no questions asked. Enterprise plans are handled per contract terms — contact support to submit a request.

Question 2

What should I do if my account is suspended?

TaoApex · Accepted Answer

If you believe your account was suspended in error, submit an appeal through the support form after receiving the notification, including a description of your use case for review.

Question 3

What is the Service Level Agreement (SLA)?

TaoApex · Accepted Answer

Enterprise plans include a formal SLA commitment. Pro and Free plans are provided on a best-effort basis with status page updates.

Question 4

Are users notified of terms updates?

TaoApex · Accepted Answer

Significant changes to terms are communicated in advance via email and in-app notifications, with at least a 14-day transition period for user feedback.

Terms of Service