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GlobalRetail Co.
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FinServe Corp.
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EduLearn Platform
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Which identity providers do you support for SSO?
We support SAML 2.0 and OIDC SSO with Okta, Azure AD (Microsoft Entra ID), Google Workspace, Ping Identity, OneLogin, and any standards-compliant IdP. SCIM 2.0 provisioning is available for group and membership sync.
Can we deploy TaoApex in our own cloud or on-premises?
Yes. In addition to multi-tenant SaaS, we offer a single-tenant dedicated cloud deployment in AWS, GCP, or Azure regions of your choice. On-premises deployment is available for qualifying enterprise contracts - contact sales for the latest reference architecture.
What SLAs and support response times do you offer?
Enterprise includes a 99.9% uptime SLA on production APIs, 24/5 named support, and severity-based response targets: P1 within 1 hour, P2 within 4 business hours, P3 within 1 business day.
Where is our data stored and which compliance certifications do you hold?
Data is stored in the region selected at contract time (US, EU, UK, or APAC). We are SOC 2 Type II audited, GDPR-compliant with EU SCCs, and offer HIPAA-aligned controls including a Business Associate Agreement for qualifying healthcare customers.
Are API rate limits higher on Enterprise?
Yes. Enterprise customers get dedicated API quotas, burstable throughput, and the option to negotiate custom limits based on workload. All Enterprise API usage is metered separately from end-user seats.
How long does onboarding take?
Typical enterprise onboarding runs 2-4 weeks: 1 week for SSO/SCIM integration, 1 week for pilot rollout with a sandbox workspace, and the remainder for org-wide deployment. A named implementation engineer is assigned for the entire engagement.